Shipping Information

For your convenience, we have summarized all shipping information in this section for your quick reference. To view a specific topic, just click on any of the links below or you can scroll through this entire page to view all subjects.

U.S. & Canadian Shipments

U.S. Shipments

The following shipping schedule is valid for delivery destinations located in the United States including Alaska and Hawaii only with any exceptions noted below. We do not make international shipments to destinations outside of North America. We utilize UPS for most of our ground and air shipments. Occasions may arise when alternate freight carriers are used to expedite delivery of an order.

Exceptions to the above shipping rates and arrangements are as follows:

• The shipping methods UPS 2nd-Day Air or UPS Next-Day are the only delivery methods available for Alaska and Hawaii. UPS advises that air shipments to remote locations in Alaska and Hawaii may require additional time.
• Rates for UPS 2nd-Day or Next-Day Air outlined above are not valid for certain large and / or heavy products. Click on Air Shipments for Large Items for additional information.
• For orders $600.00 and up, we reserve the right to adjust the above freight rates based upon the quantity and type of products ordered as well as the delivery destination. We will confirm any freight adjustment to you by email before finalizing the order.
• Shipment to a post office box address is not available.

Canadian Shipments

Shipping rates for delivery destinations in Canada are outlined in the shopping cart under Shipping Method (Canada prefix) and, as expected, are higher than the rates in the table above for U.S. destinations. Shipments to some remote locations of Canada and orders for large, bulky items may require an adjustment to the freight rates outlined in the shopping cart. If so, we will confirm any adjustment with you by email before finalizing the order.

Please note that there is no 3-Day Ground service to Canada. Also, UPS Standard Ground service is not available to the Northwest Territories (NT), Nanuvet (NU) or the Yukon Territory (YK). UPS advises that ground and air shipments to remote locations in Canada may require additional time.

The same exceptions outlined above (for U.S. Shipments) regarding air shipment for large items, possible freight adjustments for orders $600.00 and up and deliveries to post office boxes also apply for shipments to Canada.

For any type of ground or air shipment to Canada, you will be responsible for all customs duties, tariffs, import taxes and customs clearance fees related to your order.

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International Shipments

We only ship to destinations in the U.S. (including Alaska and Hawaii) and Canada. We do not ship to destinations outside of North America.

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Air Shipment for Large Items

For shipments to U.S. and Canadian destinations, our standard air rates are not valid for certain large and / or relatively heavy items, which have been specifically identified on the product pages.

If you need to ship a large item by air, please follow these instructions:

• Select the item(s) you want to order through our shopping cart.
• Go to checkout and follow the prompts for completing your contact information including credit card information, billing address and shipping address.
• Select the method of air shipment desired.
• Click on the Send Order button. Your order is placed on HOLD until the procedures below are completed.

We will promptly review your order to determine if it can be shipped by air and then send an email to you confirming:

• If it can be shipped by UPS air courier, regular airfreight (to the closest airport) or does not qualify for air shipment.
• If it can be shipped by air, we will confirm the shipping method as air courier or airfreight (including destination airport) and the cost.

Once you have reviewed this information, you can send a response by email to confirm the order or to void the transaction. Your credit card will not be charged until we receive the confirming email from you approving the order.

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Order Lead Times

Most orders are shipped from the warehouse or manufacturer within two to 10 business days from the date of order. Custom and personalized items normally require a lead time of 10 to 20 business days from the date of order. During the Christmas and New Year holiday period, additional lead times are necessary due to the large amount of orders being processed and lost production time when manufacturers close for the holidays.

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