For your convenience, we have summarized all policy information
in this section for your quick reference. To view a specific topic, just click
on any of the links below or you can scroll through this entire page to view
all subjects.
House & Garden Accents takes your privacy and security very seriously.
All information gathered during the shopping and checkout process is kept strictly
confidential. We do not share or divulge this information to any third party
unless required by law. By simply entering our website, we do not gather personal
information about you. If you decide to purchase, we do request personal information,
address, telephone number and credit card information (which is encrypted) that
is used strictly to process and ship your order.
All orders are processed through Yahoo! Store using their secure servers and
the latest encryption technology. Every effort is maintained throughout shopping
and checkout to ensure your privacy and security.
All of the products listed in our website are covered by manufacturers' warranties
that assure the quality of workmanship and materials for a period of one year
from the date of shipment.
Returns - Damaged or Defective Items
Every effort is made to ensure the product you order arrives in excellent condition
with no damage or defects.
If for some reason the product you ordered arrives in a damaged condition,
please contact us by email at info@HouseAndGardenAccents.com
or by calling toll-free at 866-634-9022 within 5 days of receipt. We
will need your order number and the specific item(s) damaged (description and
product code number) for processing. Please retain the item(s), any accessories,
installation parts and original packaging for return. Further instructions will
be confirmed by email. Do not attempt to send the item back until you have
notified us first and have a received a return authorization.
If product failure arises within the one-year warranty period, please follow
the same procedures as above.
For damaged or defective items, you have two options as follows:
Receive a credit for the cost of the damaged or defective item,
freight and any Washington state sales tax that was originally charged, or
Receive a replacement free of charge.
Credits or replacements for product failures must be within the one-year warranty
period from the date of shipment. We can confirm by email which option you prefer.
Credits processed to your credit card account normally take about one to two
billing cycles before they appear on your statement.
International customers (shipping destinations other than the United States
and Puerto Rico) are responsible for shipping costs regardless of the reason
for the return.
Returns - Custom Items
Custom items are products that have been customized or personalized such as
address plaques or mailboxes with addresses. Our policy regarding damage and
defects (see above) applies to custom items.
Custom items cannot be returned or exchanged unless damaged or defective since
they are produced with unique information specific to you and cannot be resold.
This applies to shipments to all domestic and international customers.
Returns - Standard (Non-Custom) Items
Our policy regarding damage and defects (see above) applies to standard (non-custom)
items.
We want you to be satisfied with your purchase. This is why we have a "no
questions asked" return policy on standard items within 30 days from the
date of shipment as long as the item is in "as new" condition. If
for any reason you are not satisfied with the product purchased, please contact
us by email at info@HouseAndGardenAccents.com
or by calling toll-free at 866-634-9022.
We will need your order number and the specific item(s) to be returned (description
and product code number) for processing. Please re-package the item(s), any
accessories, installation parts and all paperwork into its original packaging.
Do not attempt to send the item back until you have notified us first and
have a received a return authorization.
When the item returned has been received by us, we will process a credit equal
to the product cost and any Washington state sales tax that was originally charged.
We cannot refund any shipping costs on non-defective returns. Credits processed
to your credit card account normally take about one to two billing cycles before
they appear on your statement.
This applies to shipments to all domestic and international customers.
For personalized items where the item has been custom made with your address, name or phrase, the manufacturers will not allow any cancellation or changes to the order once it has been submitted. Therefore, once the order has been placed, no cancellations or revisions to the order can be made.
For all other / non-personalized items, any cancellation or changes in the order must be made with 24 hours of placing the order.
If you decide to cancel or revised your order for non-personalized items, you must notify us by email info@HouseAndGardenAccents.com
within 24 hours from the date you placed the order. Please include your exact order number and SKU number of item(s) to be cancelled. For security purposes,
we do not process cancellations over the telephone.
